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Frequently asked questions

  • WHAT IS SUPERMEAL?
  • Supermeal is a global online food delivery platform operating in Pakistan, Ireland and the United Kingdom. Nicknamed the Google for food orders thanks to its vastly intelligent search engine. Our service allows users to choose from local restaurants and place orders via the Supermeal website or mobile application. With just a few clicks you can order from a wide variety of delicious cuisines online!
  • WHAT DOES SUPERMEAL DO?
  • Our process is very simple, we take your desired order or reservation and send it to the restaurant through an automated process. This saves you the trouble of having to deal with all the hassle of finding a particular restaurant's contact details and placing your order with them manually, and we make sure that you receive your order on time along with sharing the status of your order as it is being processed i.e. Order confirmation, In Kitchen, Out for Delivery and Delivered.
  • ARE THERE ANY EXTRA CHARGES APPLIED WHEN ORDERING FROM SUPERMEAL?
  • The only extra charges that may be applied to your bill is the restaurant’s delivery charges which are listed on every restaurant’s information section.
  • HOW DO I PLACE AN ORDER ON SUPERMEAL?
  • To place an order from Supermeal to your desired restaurant, you should follow the following instructions:

    Create an account or login via your Facebook or Google+ account. You can also order without an account by checking out on your order as a guest. However, logged in users benefit from several features such as Order Status Tracking, Order History etc.

    Select your area and press the "Find Restaurants" to filter search results based on the restaurants near you and those that deliver to your location.

    Click on a restaurant to view their menu, search to find the item that you wish to order. Add items directly to your cart and proceed by pressing "Place Order".

    Select or enter your address, review your order, apply voucher code in checkout if applicable and confirm by pressing "Checkout".

    Your order will then be placed and routed to the restaurant immediately.

  • CAN I PLACE AN ORDER TO BE DELIVERED AT A LATER TIME?
  • Yes you can. Some restaurants allow customers to place an order in advance (select date and time) i.e. place an order after one hour, two hours etc. depending on restaurants delivery policy and on restaurant working hours. When confirming your order, you can leave comments for us in order to inform us as to what time you prefer to have this delivery made at your doorstep.
  • CAN I SAVE MULTIPLE ADDRESSES TO MY ACCOUNT?
  • Yes. You can add as many addresses as you need to a single account. Go to your profile page, in profile settings click on "Add New Address" button to register as many addresses as you require.
  • HOW LONG DO I HAVE TO WAIT TO RECEIVE MY ORDER?
  • This entirely depends on your chosen restaurant. All restaurants display their estimated delivery time in their information section. However, the time may vary in case of heavy traffic.
  • WHAT PAYMENT METHODS CAN I PAY MY BILL WITH?
  • You may pay for your order either via cash on delivery, via credit cards or also via eCash.
  • WHAT IS ECash?
  • eCash is your personal wallet balance on the Supermeal platform. If you have significant balance in your wallet, you may choose to pay you bill using your accumulated eCash.
  • HOW CAN I EARN ECash?
  • eCash can be earned by inviting your friends to join Supermeal via your referral link. Each time anyone registered via your referral link places an order you can earn up to £0.50

    Visit here for more information on how Referral System works.

Contact Us

Live Chat | Chat with Support Staff
+44 20 328 74749 | Customer Service Helpline

BUSINESS INQUIRY

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